No this is not a post about Freecreditreport.com. But I bet you have that song in your head now!
I will forever be an Oakley customer. They have, hands down, the best customer service ever! I bought my first pair back in 2003. I had never spent more than $15 on a pair of sunglasses in my life because they were destined to be ruined by the end of the summer. So, dropping $175 on a pair was quite reckless for me. I got a pair of the black A-wires and they were like but-tah. Couldn't even tell they were on my face except for the fact that I wasn't blinded by the sun.
I took meticulous care of my expensive frames. That was until January 1, 2005. My Mom and I were at Disneyland and as I pulled them out of my hoodie pocket, an arm got caught and they fumbled out of my hands. Right into the path of my Mom. In the exact same second that they hit the ground, my Mom's Nike shoe crunched them into oblivion. I was in shock. So was my Mom when I told her how much they cost!
The next day, we headed over to the Oakley Headquarters in Foothill Ranch, which is conveniently located about 15 minutes from my house. If you've never been there, it's quite the intimidating building! They have a cool store and the aforementioned customer service inside. I turned over the mangled frame to the tech and he returned with a brand-spanking new pair for low low price of $50. I told my Mom that was a great deal, so we happily forked over the cashola and left. Okay, I was happy. My Mom, not so much.

Fast forward about 2 years. Still wearing the same glasses and still loving them, I noticed that the "ear sox" on the ends of the arms were starting to fray. Ear sox are little rubber sleeves on the ear pieces. I also noticed that one of the arms was a bit looser than the other. When I took them into the Customer Service, the guy said that they would just give me a whole new frame! FOR FREE! I took that offer for sure and went on my way with a practically brand new pair.
Throughout the life of my glasses, I've gone in for free ear sox and free nose piece replacement periodically. That in and of itself is great for customer loyalty. The greatest challenge was yet to come.
Tuesday of last week, I was coming back to work from a long meeting. I was tired. I was careless. My shoe fell off. As I reached down to put it back on, I had my sunglasses in my hand. The arm of my glasses got caught on my pant leg and as my foot went down and my arm came up, the glasses got bent. Like really bent. Like so bent that one of the lenses popped out. %#&^!!!!! I really thought that this was it. There is just no way that they could be fixed. Right?
Well, I went back to Customer Service to show them the latest accident my glasses had been in. The guy had bad news. He said that that frame had been discontinued and they didn't have a replacement. However, he said to give him a few minutes and he would see what he could do. He came back in about 3 minutes 47 seconds with my glasses restored to their former glory! Unbelievable! He even replaced the nose pieces. All for FREE!!! I have no idea how he did it. They are slightly looser than they were before, but hey. They have 2 lenses and aren't all bent out of shape. No complaints here.
In the same week I thought I lost my beloved pair, I also got a new pair. Tammy was gracious enough to hook me up with a pair through her super-secretive Oakley connection. Here's me in my new ones. Don't worry, I still wear the old ones. We've been though a lot together.